Shipping Policy

At Xovika, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy below.

Order Processing

All orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed and payment is confirmed. You'll receive a confirmation email as soon as your order ships.

Orders placed on weekends or holidays are processed on the next business day.

Shipping Times

Estimated delivery time is 7–12 business days for international orders, after dispatch.

Please note that delivery times are estimates and may occasionally be affected by customs, weather, high-demand periods, or local carrier delays. Total delivery time = processing time (1–2 days) + shipping time (7–12 days).

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for the tracking information to become active.

Shipping Costs

Shipping costs are calculated at checkout based on your location. Any promotional free-shipping offers will be applied automatically at checkout when eligible.

Where We Ship

We ship worldwide. If you're unsure whether we deliver to your country, please contact us before ordering.

Wrong or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us within 24 hours and we'll do our best to update it before dispatch.

Delayed or Lost Packages

If your order hasn't arrived within the estimated timeframe, please contact us and we'll help track it down. If a package is confirmed lost in transit, we'll send a replacement or issue a refund.

Customs, Duties & Taxes

For international orders, import duties or taxes may be charged by your country's customs office. These fees are the responsibility of the customer and are not included in your order total.

Questions?

We're here to help. If you have any questions about your order or shipping, reach out to us at [your support email] and we'll get back to you within 24 hours.